How to book a physiotherapy appointment? You can make a booking online: simply click the “Make a booking” button below and follow the steps laid out. If you prefer a phone call, you can reach us on 06 863 0960 to make an appointment.
What to expect at your first appointment Your first appointment will begin with an initial assessment, so your physiotherapist can get a clear idea of your injury and condition and what is needed for rehabilitation and recovery. From there, a treatment plan will be determined. There will be opportunities for you to ask questions and have them answered before any treatment commences. Depending on the type and duration of your initial appointment, you may begin treatment. You may also be provided with exercises or stretches to carry out at home.
Do I need a doctor's referral for physiotherapy? Your assessment may include a conversation about your physical health, mental wellbeing, lifestyle, and any concerns you have. Depending on your needs, it might involve screening for stress, fatigue, anxiety, or other challenges. We create a clear plan with recommendations and next steps.
How long is a physio session? We offer 30-minute, 45-minute, and 60-minute sessions. The physio will advise you on which length is best for your treatment.
Can I bring a support person to my physiotherapy appointment? Yes, you are welcome to bring a support person with you when you access our physio services.
Will my treatment be covered by ACC? If you are seeking treatment for an injury that came about as a result of an accident, your physiotherapy will be covered except for a small fee. You can find out more about ACC eligibility on their website, or ask about this during an initial consultation.
How long will rehabilitation take? The length of your physio treatment is entirely dependent on your injury or condition and the severity of it. Each case is unique: your physio will be able to give you an estimated timeline, but different people will always recover at different rates.
What contracts do we hold and service? We hold various contracts with ACC and insurance companies that allow us to provide simple holistic care in a complex society. ACC Regulations Contract: We offer subsidised, high-quality physiotherapy treatment for injuries covered under ACC, with no referral required. Our team can lodge your ACC claim on your behalf, ensuring a smooth and stress-free process for you. Work Recovery: In partnership with Geneva Healthcare, we deliver comprehensive work-based rehabilitation services, including Stay at Work, Back to Work, and Pathways to Employment programmes. Our services also include one-off assessments such as the IOA (Initial Occupational Assessment), VIOA (Vocational Independence Occupational Assessment), and Standalone Workplace Assessments. We provide tailored interventions directly at your workplace and, when necessary, utilize our gym-based facilities to implement functional strengthening programmes. These services are available across the Hawke’s Bay and Gisborne regions. Dynamic Recovery Contract: Through this contract, we offer Vocational Assessments, Workplace Interventions, and structured Graduated Return to Work Plans for eligible clients. Our team collaborates closely with ACC Case Managers, GPs, and local specialists to ensure a safe and effective return to work. This service spans the region, including Wairoa and Tolaga. AON Insurance: As the preferred provider for AON Insurance in Gisborne, we deliver tailored Physiotherapy and Rehabilitation Programmes to support AON employees in their recovery journey. Southern Cross Easy Claim: Allows us to bill Southern Cross directly for your post injury or post-surgical care, if you hold Southern Cross easy pay medical insurance policies. This seamless billing process ensures you can focus fully on your recovery. Chelsea Private Hospital: We are registered to provide care at Chelsea Private Hospital for our post-surgical clients, starting the day after surgery. Our experienced team ensures a smooth transition from hospital to rehabilitation. Three Rivers Medical: As the preferred provider for Three Rivers Medical GPs and their Fracture Clinic, we deliver expert physiotherapy care to support your recovery and rehabilitation needs. Gisborne Radiology (TRG Imaging Gisborne): We offer convenient access to same-day x-rays, Ultrasound bookings, and Musculoskeletal Steroid Injections through Gisborne Radiology. With digital access to their imaging system, we can view both past and current films and reports, ensuring comprehensive and timely care for our clients.
